Client
The Institution will ensure the following to enable a timely and problem free installation of the nexquare platform at their premises:
- The Institution will nominate a dedicated member of staff from the corporate office as a project manager.
- The Institution will nominate a dedicated member of staff as platform administrator at each of the entities.
- Timely availability of the infrastructure (i.e. hardware and software) and resources (i.e. documentation, data etc.) as defined by nexquare. Necessary logistics in terms of reliable & adequate internet connectivity, etc.
- Owning the implementation & configuration process– some text
- The Institution will nominate a team to lead the nexquare implementation, nexquare’s proposition is that the group can take full control of its own rules, processes, and set-up. The platform uniquely enables this and reduces the reliance of the school on us. For this we will conduct an intense enabled training for your core deployment and support team, such that they are as skilled as our service members and can deploy/manage your schools on their own.
- Timely availability of other institution nominated staff resources required to support and participate in the implementation and other inputs as per the schedule jointly arrived at.
- Corporate office coordination to ensure that required staff and school members are available for the roll out and as per the timeline agreed by both parties.
- The Institution will assume responsibility for any data quality related elements – e.g. enhancing data quality (i.e. capturing missing fields) or cleaning up erroneous data.
- Third party hardware, software, documentation, and support (if required), e.g., SMS Gateway
- For ongoing queries, reporting of issues or requests for any changes, follow the agreed process via written communication. All requests must be directed via an authorized single point of contact which is assumed to be the platform administrators at the entity.
nexquare
- Implementations ome text
- The nexquare project manager will serve as the single point of contact & assume primary responsibility for all implementation matters.
- Initial training for institution stakeholders shall be led by the nexquare team.
- Post Go-live some text
- nexquare project manager will remain the first point of contact for all post implementation customer support queries regarding nexquare. He/She will assume primary responsibility & liaise internally with nexquare team for prompt resolution.
- The nexquare customer support, technical, data science, analytics & product teams are predominantly based out of our center of excellence in India & will continue to support the institution.
